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PofP provides toll-free 24/7 bilingual technical support to ensure you stay connected. We constantly monitor all on-site equipment so we can quickly solve issues, sometimes even before the end user knows there’s a problem. Our in-house technicians can investigate most issues remotely, and are always available for on-site service when needed.
Proactive network management is also a priority; we make sure all on-site equipment is up to date with the latest stable firmware releases.
Reliable technical support and high-touch customer service mean great results. Based on surveys conducted post-transition to PofP, many of our clients consistently report an increase in user satisfaction.
PofP manages hundreds of networks spanning different industries, offering tremendous experience in supporting high speed networks of various sizes and within unique environments. This experience has helped us build a highly trained technical staff with in-depth knowledge and experience in designing, installing, managing and supporting networks.